Troubleshooting

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5.3.2

Test your phone or modem for GSMAT support

Not all mobile  phones  and wireless  modems  support  the GSMAT protocol.   Here  is how  you can  test if your

device supports  it.

If you have not already completed  the first step  in this  section  labeled   Make sure  you are communicating  with

phone  or modem ,  do it now.

After successfully  getting an  OK  response  back from the previous  step, try typing  AT+CMGS=?  (don t

lude  the quotes,  and  stands  for your Enter key).  If you don t get an  OK  response  back, then your phone

or modem  does  not support  the GSMAT protocol  as defined  in the GSM 07.05 standard.

5.3.3

Other notes for GSMAT

When sending  messages  with the GSMAT protocol, you need to use  a valid phone  number  for the sender  of the

message.   You can set the sender  by going to  Tools   >  Settings    >  General .   Use  a valid mobile  phone

number  (typically the phone  number  for your mobile  phone  or wireless  modem  that you are using  to send  the

messages).

r  Pro supports  the GSM AT Commandset  as  defined  in the GSM 7.05 specification

5.4

Connecting  to Carriers  Using  SMTP

5.4.1

Test connection to a known host

The first step  is to verify that you can  connect to a know SMTP server from your computer.  If you have r

Pro setup to deliver messages  directly to the destination  mail  server, you should  be able to successfully

following  these  steps.

1. Get to a DOS or Command  prompt

1a. In Windows  95, 98, or ME hit  Start   >  Programs    >  MS Dos Prompt 

1b. In Windows  NT hit  Start   >  Programs    >  Command  Prompt 

1c. In Windows  2000, XP hit  Start   >  Programs    >  Accessories    >  Command  Prompt 

2. Type  telnet .net  25   (don t lude  the quotes,   is  the Enter key, there is  a space  before

 .net   and before   25 )

3a. In Windows  95, 98, ME, and NT you will  get a Telnet window

3b. in Windows  2000  and XP the telnet session  will  run in the DOS window

4. You should  receive a line of data that begins  with the number  220.

4a. If you do, then  r  Pro can make outbound  connections  using  SMTP

4b. If you don t, then  your computer  can t make  direct outbound  connections  using  SMTP.  This is  usually

because  either  you aren t connected  to the Internet, or you are behind  some  sort of firewall that is  blocking

outbound  sessions  on port 25.  In either  case,  try setting  up r  Pro to deliver  messages  through  a

local  email  server (SMTP relay server).

5.4.2

Test connection to local mail server

If you are running  r  Pro on a computer  that is behind  a firewall, you may not be able to deliver SMTP

messages  directly to their destination.   Instead, you may be able to  relay  the messages  through an existing

mail  server on your local  network.  Here  are steps  to take to verify that your computer  can  communicate  with

your local SMTP (email)  server.

1. Get to a DOS or Command  prompt

    , .