Troubleshooting

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outbound  sessions  on port 444.   You should  contact your network admin  if you can not make  this connection.

5.6

Connecting  to Carriers  Using  TAP

5.6.1

Make sure your modem is operating correctly

HyperTerminal  is  a terminal  emulation  program  that comes  with Windows.   It can be used  to test

communications  with your modem.   You should  perform  this test even if other applications  work correctly with

your modem.   r  Pro talks to your modem  by addressing  its serial  port.  Other applications  may

bypass  the port settings  and work even if your port settings  are orrect.  HyperTerminal  can  be found  under

the  Accessories   option  on your Windows  start menu.   Depending  on the version of Windows  you are running,  it

may be under  a group below   Accessories   called   Communications .

If HyperTerminal  is  not installed,  you can install  it by choosing   Add/Remove Programs   from within the

Windows  control panel.  Choose  the tab labeled   Windows  Setup .  HyperTerminal  can be found  under the

 Communications   group.

After choosing  HyperTerminal  from accessories,  invoke the HyperTerminal  program  by either choosing  the

 Hyperterm  icon  from the group window,  or by choosing   HyperTerminal   from the next group of programs  on the

Windows  start menu.  If its the first  time you have run HyperTerminal,  you may be asked  to enter  your area

code.  If so, do it now.  The next screen  will  ask you for a name  for your new  connection.   The name  is not

important.   Use something  like  test .  Hit  OK . On the next screen,  among  other  things,  you are asked  for what

modem  to use  ( Connect  Using ).  Do not choose  the name  of your modem.   Instead,  choose  the name  of the

com port you entered  into r  Pro (i.e.  Direct to Com2   or  Com2 ).  Hit  OK .  The next screen  will  ask you

for  Port Settings .   Use  the settings  that were  used  when  the carrier in question  was  setup in r  Pro.

Choose   None  for flow control.

You should  now get a somewhat  blank HyperTerminal  window  with a blinking  cursor.   If you don t, then your

modem  or com port settings  are orrect, your hardware  is  not setup correctly, or some  other program  is  using

the modem.   Otherwise,  you should  now be able to type  AT   (don t type the   symbols,  and , stands  for

the carriage  return or enter key).  The letters   AT  may or may not appear  on the terminal  window.   Don t be

alarmed  if they don t.  However, in either case,  your modem  should  respond  with and  OK .  If you don t receive

an  OK  then your serial  port or modem  is  not operating  correctly and must  be fixed before  r  Pro can

use  them.   If you do get an  OK , then continue  to the next step.

5.6.2

Make sure you have a dial tone

If you can  hear r  Pro pick up the phone  and get a dial tone  before it dials,  skip to the next step.  If you

don t currently have HyperTerminal  running,  follow  the steps  in the above section  so  that HyperTerminal  is

running  and responds  with an  OK  when  you type  AT .

Type  ATDT . You should  hear a dial tone.  Some  modems  may have their speakers  turned off.  That is  ok.

After a little while  you should  get one of two messages  on the HyperTerminal  screen:   No Carrier  or  No

Dialtone .    No Carrier  is  a good response,  you have dialtone.   No Dialtone     well  that one needs  no further

explanation.

5.6.3

Make sure you are connecting  to a modem

Using  a regular phone,  dial the phone  number  you entered as  the carrier s  phone  number  in r  Pro.

Now is  a good  time to note that many modem  lines  may have different requirements  to get an outside  line than

    , .