Troubleshooting

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simply  given because  the carrier has  a limit to the number  of messages  it will  accept in a single  session,  and

wants  you to hang  up.  In most  other cases,  the terminal  has  detected  a condition  which prohibits  it from

continuing  to accept messages,  and wants  to terminate  the session.

No response from carrier

   somewhere  in the middle  of transmitting  messages,  contact was lost with the

carrier.  This is  usually  caused  by a bad phone  connection,  or the need for a better init string.

Message retry limit reached

   the message  has  been retried a number  of times  without being  sent

successfully.   The message  at this point is  marked  as  bad, and not retried again.   Please  check the error

message  previous  to this  one in the log for causes.

Carrier retry limit reached

   This means  that a specific  carrier has  been  unable to be reached  after being

retried  for a number  of times.   Check  the log for failure  messages  prior to this one for more  information  on how

the connection  failed.  This message  is  usually due to an outage of service  at the carrier  or a

modem/phoneline/hardware  failure.  All pending  messages  currently queued for this carrier  are marked as

bad, so  as  not to delay the delivery of message  to other carriers  that are still  accessible.

5.6.6

I have a 56K modem and I am unable to connect to a carrier.

Many new  56K modems  are  voice  modems,  which  means  that they support  features  such as  speakerphone,

voice mail,  sound  recording,  etc.  In order for these  features  to be supported,  the modem  locks  itself  in a high 

speed  connection  mode  which can t be over ridden  by using  init strings.   To disable  the voice capabilities  of the

modem  follow these instructions:

1. From the Windows  start  menu  choose:   Start  >  Settings   >  Control  Panel 

2. From the control panel double click  on the icon labeled   System .

3. On the  System  Properties   screen  click on the tab labeled   Device Manager 

4. Find the entry called   Sound, video and game  controllers   (if there isn t  one,

you don t have a voice modem)

5. Click on the  +  sign  next to the entry

6. Select the entry under   Sound, video and game  controllers   called:  Wave device for voice modem   (if there

isn t  one there, you don t have a voice modem).

7. Click on the  Properties   button.

8. The properties  screen  for the device will  appear.   Check the box labeled   Disable  in this hardware  profile .

9. Click  OK  and then   OK  again.

10. Restart your computer.

5.7

Sending  Messages  Using TONE

5.7.1

Notes for TONE

Some  carriers  will  only accept  touch tones  (dtmf) to send  messages  to their numeric  pagers.   You should

always  first try to use  TAP with numeric  pagers, as  it is  a superior  delivery method.

r  Pro uses  a  blind  dialer   to send  numeric  touch tone messages.   Its goal is  basically  to dial the

    , .