Troubleshooting

40

5.8.3

Make sure you are connecting  to a modem

Using  a regular phone,  dial the phone  number  you entered as  the carrier s  phone  number  in r  Pro.

Now is  a good  time to note that many modem  lines  may have different requirements  to get an outside  line than

a phone system  does  (i.e. just because  you dial a  9  to get an outside  line on your phone  system, you may not

need one on your modem  line,  or vice versa).  After dialing  the number, you should  hear it ring and then  pickup.

Next you should  hear a long high pitched  tone (at least 10 seconds  and steady).  If you don t, you have the

wrong  number  for your paging service  provider s  terminal.   Often times  if you are given the wrong  number, you

will  hear a voice message  or a beep beep beep.

5.8.4

I have a 56K modem and I am unable to connect

Many new  56K modems  are  voice  modems,  which  means  that they support  features  such as  speakerphone,

voice mail,  sound  recording,  etc.  In order for these  features  to be supported,  the modem  locks  itself  in a high 

speed  connection  mode  which can t be over ridden  by using  init strings.   To disable  the voice capabilities  of the

modem  follow these instructions:

1. From the Windows  start  menu  choose:   Start  >  Settings   >  Control  Panel 

2. From the control panel double click  on the icon labeled   System .

3. On the  System  Properties   screen  click on the tab labeled   Device Manager 

4. Find the entry called   Sound, video and game  controllers   (if there isn t  one,

you don t have a voice modem)

5. Click on the  +  sign  next to the entry

6. Select the entry under   Sound, video and game  controllers   called:  Wave device for voice modem   (if there

isn t  one there, you don t have a voice modem).

7. Click on the  Properties   button.

8. The properties  screen  for the device will  appear.   Check the box labeled   Disable  in this hardware  profile .

9. Click  OK  and then   OK  again.

10. Restart your computer.

5.8.5

Other notes for UCP

The UCP (Universal  Computer  Protocol) is used  mostly in non English  speaking  countries  in Europe.

Usually  the  Sender  field  (setup on the General Settings  screen)  needs  to be a valid phone number,  for the

carrier  to accept  your message.

    , .