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r Pro v3.0

5.9

Connecting  to Carriers  Using  WCTP

5.9.1

Test connection to a known host

This test  is easy.  If you can get to any site  on the Internet (i.e. http://www.r.com),  then your Internet

connectivity is  good.

The next step is  to test connectivity to your carrier s  WCTP gateway.

1. In your web  browser  (i.e. Internet Explorer, Netscape  Navigator, etc.), type the address  of your carrier s

gateway (i.e. http://wctp.arch.com/wctp,  or http://wctp.airtouch.com/wctp,  etc.)

2. What you get back in your browser  will vary depending  on what browser  you are using, and what WCTP

gateway you are connecting  to.  What you shouldn t  get back is  an error saying  that you cannot find  or connect  to

the website.

3. Typically after connecting,  if you view the document  source  in your browser  (this  is usually  accessed  from

your browser s  menu,  but can be in different places  depending  on your browser,  and browser  version), you will

see  some  information  relating  to WCTP.

5.9.2

Other notes for WCTP

WCTP is a descent  Internet based  messaging  protocol,  but not as widely accepted  as  SNPP.  The advantage

of WCTP is  that it will  typically work through  a firewall or proxy server.  If your carrier  accepts both  WCTP and

SNPP, but you are behind a firewall,  or your web browser  uses  a proxy server, then WCTP may be a better

choice.

5.10

Misc

5.10.1 I receive the error  Unable  to access modem 

This message  is  given if r  Pro is  unable to talk to your modem.   Check the port you have set

r  Pro is  set to use  in its setup  screen.   If you have an external modem,  make  sure  it is  connected  and

turned  on. There may be another  program  running  on your system  that is  using  the modem.  For example, you

will  get this error if you have a fax program  running  in the background  waiting to receive faxes, or you may have

a remote control program  such as  PC Anywhere running  in the background  waiting  for a call. r  Pro

requires  exclusive use  of the modem.  For more  information,  please  refer to the section   Connecting  to a carrier 

in the  Troubleshooting   chapter of the r  Pro help  file.

5.10.2 My pager keeps receiving garbled messages, why?

Garbled messages  are caused  by a low  battery, poor reception  (inside  some  buildings  or in fringe  areas), or a

defective paging  unit.

5.10.3 r  Pro says the message was sent, but I never received it on my

pager, why?

If r  Pro indicates  that the message  has  been sent successfully,  it means  that the paging  terminal  has

confirmed  receipt of the message.  If the message  is  not received, you may be out of your paging  coverage area

(or in a fringe area),  your account  may be orrectly set up by the carrier, or you may have an orrect  ID/PIN

number.

   ,  .