upload these individually.  If this problem persists for you, please contact support.

Getting Error   "Front Page Extensions not Installed"

We often see this error being reported even when the extensions have been installed.  If you get this error, please

contact support and we ll make sure the extensions are installed and repair them if necessary.

NOTE:  The extensions are easily corrupted.  Please use only FP Explorer to update your web site on the server,

not FTP.

I published but my web s not there!

This will happen when the "Destination Web Name" is filled in when publishing to our server.

This box should be left blank.  If you put any other name in this box it will create a subdirectory off of your root

web and copy all of your files into it.  Your site will exist under a subdirectory instead of at the top level /www

where it should be.

My counter, bbs, guestbook, etc. isn t working.

These problems are generally due to incorrect permissions on either the directory, file(s) or cgi script(s) that are

associated with them.  Please don t change the permissions of your files or directories unless you have a specific

reason for doing so and you know what effect it will have on your site.

My forms won t work through the Secure Server.

The call to a cgi script using the Secure Server must not be within a webbot.  Use a normal cgi call in your html

script for Secure Server calls.

My search bot doesn t return any results.

The /www directory must be world readable AND you need to recalculate links BEFORE publishing (or after

editing directly on the server).  If it still doesn t work:  FTP to

the server and go to the /www/_vti_txt/default.wti directory.   Delete any files that begin with "ALL.".  Don t

delete any other files.  Then using Windows Explorer, do the same thing on your PC.  Recalculate links, test

locally with your browser and publish.

FP starts the Web Publishing Wizard when I try to publish.

Cancel the operation and contact support to have the FP extensions installed/repaired.

Why is my page renamed on the server when I publish?

The "Default Document" of your web is automatically renamed by the server to what is required by the

configuration of the server.  For example, if you ve named the main page "index.html", it may be renamed

"default.html".  Just check the links to your main page to make sure they refer to it the same way.

NOTE:

 If you are using FrontPage, you should NEVER use regular FTP to upload your files. This will damage

the extensions. Stick with one or the other all the time.

Additional Users on your Domain

If you have asked for additional POP/FTP/Telnet accesses on your domain, the users of these additional

accounts can access the server via FTP, Telnet, and Email with the following parameters:

Hostname: yourdomain.com

Username: their unique username

Password: their unique password

POP Account: their unique username@yourdomain.com

SMTP Server: yourdomain.com