Menu names, menu selections, and button names appear in italic text. 

The complete EndNote manual is also available as a PDF file in your 

EndNote folder.

Customer Services

Online Help

For additional information about using EndNote, consult the online 

Help file. From EndNote's Help menu, select EndNote Help 

(Macintosh) or Contents (Windows) to view the various topics.

Customer 

Contact Sales for general product information, pricing, quantity 

Service

discounts,  and referrals to dealers. Contact Customer Service for 

orders and shipping/billing status.

Sales Information

Mail:

Thomson ResearchSoft

2141 Palomar Airport Road, Suite 350

Carlsbad, CA  92009  U.S.A.

Phone:

(760) 438 5526 (country code is 01)

Fax:

(760) 438 5573 (country code is 01) 

Web/Email: http://www.endnote.com/encontact.asp

Customer Service (Orders, Billing, and Shipping)

Mail:

Thomson ResearchSoft

3501 Market Street

Philadelphia, PA  19104  U.S.A.

Phone:

(800) 336 4474 (country code is 01)

Fax:

(215) 386 2911 (country code is 01) 

Web/Email: http://www.endnote.com/encontact.asp

Technical 

Contact Technical Support if you encounter problems while using 

Support

EndNote. Before contacting us, have a clear description of the problem 

and know the version of your operating system, EndNote, and your 

word processor. (To find the EndNote version, start EndNote and 

choose About EndNote from the EndNote menu on Macintosh or Help 

menu on Windows.) 

Our hours are Monday Friday, 8:00 am   5:00 pm Pacific Time.

Mail:

Thomson ResearchSoft

800 Jones Street

Introduction:Welcome to EndNote

7