developmental screening rates. CommunityCARE learned that lack of public trans 

portation was a significant barrier to regular well visits.  As a result,

CommunityCARE included information about Friends and Family, a program pro 

viding non emergency transportation for Medicaid recipients in a newly developed

Provider Training Guide,

51

developed as a result of survey responses. 

Additionally, CommunityCARE used the phone conversation to give age appropri 

ate anticipatory guidance to parents and caregivers. When parents were contacted,

they often had questions regarding the health of their child. The nurses were able

to address their concerns and share age appropriate information about their child's

development.

Recognizing unmet needs expressed by members, CommunityCARE added the 

following questions related to child development services to its annual member sat 

isfaction survey:

In the past 12 months, did your child's doctor or other health care provider

(nurse) talk to you about your child's learning, development, or behavior?

In the last 12 months, did you have any concerns about your child's learning

development or behavior?  If so, did your doctor or nurse give you specific infor 

mation on how to address these concerns?

Are you familiar with KIDMED screening services?  If so, has your child received

a KIDMED screening in the past two years?

Figure 5 represents initial findings from the annual member satisfaction survey.

CommunityCARE will be monitoring these results and is working to increase mem 

ber awareness of KIDMED services and ensure that more providers and parents

have discussions about the child's learning, development, and behavior.

CommunityCARE plans to distribute information sheets listing learning, 

development, and behavior milestones for providers to share with the parents and

Figure 5:  CommunityCARE Member 2004 Survey Results Related to Child

Development, Learning and Behavior

100%

80%

78%

73%

60%

Yes

60%

54%

43%

No

40%

38%

Do Not

21%

26%

Know

20%

2%

1%

3%

1%

0%

Discussion with Parent Concern

Received

Familiar with

Health Care

Addressed

Information

KIDMED 

Provider

(n=349)

Addressing

services

(n=349)

Concerns

(n=349)

(n=72)

51

CommunityCARE's Provider Training Guide is available in the online toolkit at www.chcs.org.

26