Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. 

Customers and partners can obtain online documentation, troubleshooting tips, 

and sample configurations from online tools by using

the Cisco Technical 

Assistance Center (TAC) Web Site. Cisco.com registered users have complete 

access to the technical support resources on the Cisco TAC Web Site. 

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that 

provides immediate, open access to Cisco information,

networking solutions, 

services, programs, and resources at any time, from anywhere in the world. 

Cisco.com is a highly integrated Internet application and a powerful, easy to use 

tool that provides a broad range of features and services to help you with these 

tasks:

Streamline business processes and improve productivity 

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

If you want to obtain customized information and service, you can self register on 

Cisco.com. To access Cisco.com, go to this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco Technical Assistance Center (TAC) is available to all customers who 

need technical assistance with a Cisco product, technology, or solution. Two 

levels of support are available: the Cisco TAC Web Site and the Cisco TAC 

Escalation Center.

ALI Formatting Tool User Guide for SBC Pacific Bell

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