Obtaining Technical Assistance

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 

issues. These classifications are assigned when severe network degradation 

significantly impacts business operations. When you contact the TAC Escalation 

Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll free Cisco TAC telephone numbers for your country, 

go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations

center to determine the 

level of Cisco support services to which your company is entitled: for example, 

SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When 

you call the center, please have available your service agreement number and your 

product serial number.

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