Appendix A      Using the ALI Formatting Tool for SBC Pacific Bell

Changing the Function Code

The Call Back for this ELIN option performs two important functions:

It alerts the PSAP that the phone they are calling back may not have generated 

the 911 call.

It enables the PSAP to call back to a phone that is located near the fictitious 

telephone number that did place the call.

Cisco recommends that you 

always

 enable this option by checking the Call Back 

for this ELIN field. (The default is to leave the field blank which defaults to no.)

Changing the Function Code

Cisco Emergency  Responder (Cisco ER) sets the Function Code to one of the 

following:

I for Inserting a new ALI record (the default)

C for Updating an ALI record, such as changing a street name

D for Deleting an ALI record

If you make changes to an ALI record in Cisco ER to correct errors reported by 

your service provider, you may need to use AFT to change the Function Code for 

ELIN records. The following provides an example of when you need to change 

the function code.

Example A 1

Changing the Function Code

Cisco Emergency  Responder initially generates ALI records with a function code 

of I, for insert. After you format a file and export it to SBC Pacific Bell (PacBell) 

using AFT, PacBell may reject the file. The error may be that the street suffix is 

incorrect, for example. You cannot change the street suffix in AFT because this 

field is disabled in AFT. You must change the ALI record using Cisco ER.

When Cisco ER generates the ALI record the second time after you make the 

change, it sets the Function Code to C because it assumes that the first file was 

accepted. Use AFT to change the Function Code for ELIN records from C to I.

Then, generate the format using AFT, and send the reformatted file to PacBell.

ALI Formatting Tool User Guide for SBC Pacific Bell

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